Your Company Is Unique – We pride
ourselves on learning the fine details of your
company’s business and industry, which in turn
enhances our understanding of your commercial
collection needs and how they fit into your
total credit risk management system.
Your Customers Are Our Customers – As
your representative, we are very sensitive to
maintaining the highest level of professionalism
towards your customers in the careful collection
of every account.
Experience and Knowledge Are Indispensable – Our diverse team of certified collection professionals has
extensive experience, knowledge and expertise in
the fields of business law, manufacturing,
retail, distribution, export, construction,
agriculture, and many other industries that
support the persuasive and effective discussion
towards the resolution of your claims.
Superior Technology Is Imperative -
From the time your claim is submitted, our secure
and proprietary online system allows you to
monitor the progress of our collection activity
and remittances so that you always know the
status of how your claim is being handled.
Amicable Collection Is Priority Number One – Listening, understanding, and responding appropriately to the
reasons as to why a customer is not able to pay or
does not want to pay is the real art in the
collection process. Constructively advising on how
to resolve various issues that are impeding a
customer’s payment is part of our persuasive
expertise in bringing about a speedy and
amicable collection result.
Resolution of Disputes Is Key – Subsequent
to receiving complaints against the product or
service in writing, every effort is made to
resolve them without litigation. All legitimate
complaints are closely followed to their
resolution in order to remove any objections that
the customer may use to withhold payment.
When Suit Becomes Necessary – After
all efforts have been made to resolve an account
amicably and it has been determined that suit is
the next step, all the steps necessary to proceed with
the litigation of your claim are outlined for you.
This includes a detailed estimate of the costs
involved and the general timetable to manage your
claim through the suit process. As RSD has been working
with highly vetted and bonded creditors rights
attorneys throughout the U.S. and globally for the
past forty years, every attorney chosen to handle
your claim is an extension of our own core values
We Take Over the Litigation Process – All
suits are carefully monitored, status updates are
posted immediately, and no decisions or
settlements are made without your written
authorization. In other words, we remove the
hassles that are often associated with processing
a claim through the court system.
We Welcome Your International Claims –
Through our membership in the International
Association of Commercial Collectors (IACC), we
work closely with other certified agencies and attorneys
in over 120 countries whose operations and values
are strictly in line with the IACC's code of
ethics. As your international credit &
collection “partner”, we are able to
confidently cross through the language,
culture, and legal system regardless of where in
the world your customers are located.
Being Professionally Accredited Is a Must –
As a certified member of the IACC and other
professional associations, we have forged a
reputation of integrity and results within a
highly competitive industry.
Total Client Satisfaction Is Everything –
Establishing, building and maintaining a
relationship of trust and reliability with your
company is our number one goal. We will always
strive to fulfill your commercial collection
needs that in turn will increase your cash flow,
minimize the risk of selling on credit, and
support your long-term growth and profitability.
Customer accounts that fall under an early stage collection category are
those that are not considered delinquent but
rather require a periodic reminder and push to
pay. These are the ones you might consider your
“always slow but good accounts” or for some
reason have become uncharacteristically late. When
your credit and collection department does not
have the time to manage and follow-up on these
accounts, our Early Stage Outsourcing
Services is the answer.
Letters & Statements – Whether
to only a few, a few hundred, or even several
thousand, sending out a personalized note that
kindly requests payment may be all that is
required to prompt a past due customer to pay.
Depending on each client’s products and services, a system of customized
past due letters and statements will be carefully
crafted to encourage customers to fulfill their
payment obligations directly to your company on a
timely basis. This highly cost effective
administrative support service can easily reduce
your own internal costs by 50-70%.
Call – Not every client
has the manpower or resources to watch over a
multitude of accounts that require a personalized
collection touch. For many clients, our Soft Call
service is a simple telephone call, either
under your name or ours, to softly expedite
The purpose is not only to confirm when payment will be made, but to also
uncover any issues that might prevent payment.
Finding out if there is a problem early on against
the product or service will support a speedy
Through our Early Stage Outsourcing Services, not only will past due
accounts be collected faster, customers will be
gently reminded of your sales and payment terms
along with other credit risk management ideas that
contribute to enhancing your customer
Bankruptcies, mergers & acquisitions, corporate turnarounds, and asset
seizures by secured lenders or government
authorities usually involve the liquidation of a
wide range of portfolios, from a few hundred to
thousands of accounts receivable records.
Hitting the Ground Running –
We can have our professional staff on-site at the
engagement location within 24 hours and through
our cutting edge technology, implement a highly
cost effective valuation and recovery process. All
activities, compliance requirements, and
subsequent litigation will be executed in
accordance to our strict code of collection
Target clients – These Include
creditors, secured and unsecured lenders, banks,
credit unions, asset based lenders, Chapter 7 and
11 bankruptcy trustees, government agencies,
turn-around managers and firms, law firms,
corporations divesting of regional operations or
business units, and debtors in possession.
More Profitable - A portfolio liquidation
engagement will on average net our clients a much
higher return rather than selling the portfolio at
a fraction of its value to a debt purchaser.
Credit Reports – Over the years
RSD has found that Experian's business credit
reports provide a reliable, accurate and unbiased
view of a company’s financial health. As a
leading credit information resource provider,
Experian has credit information on over 27 million
credit-active companies in the U.S. alone.
In addition to providing Experian reports at a very reasonable price,
through a variety of several other credit
information resources, RSD is able to also provide
actual trade and debt information that will
greatly augment what is provided on an Experian
Investigation Services – Verifying credit
worthiness is not only about looking at the
financial numbers, it’s obtaining information
between the lines that will often be the most telling as to a customer’s
credit worthiness. RSD works with several
investigative resources to provide background
checks, asset searches, bank account
verifications, and many other kinds of
addition, RSD is able to provide on-site visits to
determine a debtor’s physical existence and
viability. Depending upon the debtor’s location,
within 48 hours RSD will either send one of its
field investigators or work with one of its bonded
investigation partners to verify a debtor’s
General Consulting – As every
company is a work in progress, we are often asked
to assist our clients on a wide range of issues
that are directly or indirectly impeding its
sales, cash flow, and general operation. From
brainstorming meetings to audits to well developed
improvement plans, our goal is to be the catalyst
for positive and effective change on many levels.
Credit Policy Creation – A credit
policy is a reflection of all the procedures,
controls, tools, products, services, and systems
that a company implements to maximize cash flow,
minimize the risk of selling on credit, and expand
sales safely. Over the decades, RSD has been
helping clients to create and implement a cost
effective credit policy that clearly supports an
invaluable quote to cash road map in minimizing a
wide range of credit and collection issues.
Industry Trends & Developments – Having
our fingers on the pulse of the laws, regulations,
and changes within our industry is imperative.
Whenever there are new pronouncements, we
periodically hold webinars or seminars to inform
our clients of how these changes may impact their
credit and collection environment and needs.
Accounting & Finance Fundamentals – This
training is composed of seven parts for
introducing the basics of accounting and finance.
The overall purpose is to help individuals apply
accounting and financial fundamentals to
their own operating statements.
Who Comes to Our Training Events – Attendees
at many of our events have included CFO’s,
Controllers, Credit Managers, Sales Managers, and
Credit and Collection Staff. Our trainings and
seminars range from one hour to a full day and cover
topics such as:
Strategies, Best Credit Risk Management Practices,
Financial Statement Analysis, and International