Learn about Debt Collection

Business Debt Collection in Person: The Final Step for a Delinquent Account

Note: this is the fifth and final blog in a series that provides insider tips on commercial and b2b debt collection. Read part 1, How to Collect Debt from a Delinquent Commercial Accounthere; read part 2, Making the Call, here; read part 3, The Broken Promise, here; read part 4, Coping with Angry or Hostile Debtors When Collecting on a Delinquent Account, here.

If all else fails and if it is practical, the final step is to arrange a personal interview with the customer.

Coping with Angry or Hostile Debtors When Collecting on a Delinquent Account

Note: this is the fourth blog in a series that provides insider tips on commercial and b2b debt collection. Read part 1, How to Collect Debt from a Delinquent Commercial Accounthere; read part 2, Making the Call, here; read part 3, The Broken Promise: The Next Step in Collecting on a Delinquent Account, here.

You've taken a firm stance with your debtor about your expectations for payment. What do you do if, instead of cooperating, the debtor takes an aggressive posture, justified or not? The anger could be the by-product of some other recent event and may or may not be a legitimate problem. Railing accusations about poor service, unresponsive sales reps, slow delivery, credits due or harassing collection activity are some of the arguments you may encounter.

The Broken Promise: The Next Step in Collecting on a Delinquent Account

Note: this is the third blog in a series that provides insider tips on commercial and b2b debt collection. Read part 1, How to Collect Debt from a Delinquent Commercial Accounthere; read part 2, Making the Call: The First Step to Collecting on a Delinquent Account, here.

Now that you've had the conversation with your debtor, your work really begins. All debtors break promises, and the way to keep that to a minimum is to have excellent follow-up. FOLLOW-UP is what really separates a professional agency from a credit grantor. If an individual promises payment to our firm on a Friday, we send reminders a week PRIOR to the due date.

Making the Call: The First Step to Collecting on a Delinquent Account

Note: this is the second blog in a series that provides insider tips on commercial and b2b debt collection. Read part 1, How to Collect Debt from a Delinquent Commercial Account, here.

When you have a client on the line who's been delinquent in their payments to your company, it's important to tread carefully to ensure your best chances of collecting your unpaid debt. Here are the steps you should follow for an productive conversation:

How to Collect Debt from a Delinquent Commercial Account

At Ross, Stuart & Dawson, our staff has over forty years of experience handling commercial and b2b debt collection. If you're having difficulty collecting on an unpaid claim, you may contact us. You may also borrow some of the "tricks of the trade" we have learned and perfected over the years. Below is the first in a series of blogs where we explain what typically keeps clients from paying their bills and the most effective methods for collecting on outstanding debt before having to turn to a professional collection agency or attorney for assistance, which, of course, represents an additional expense for your company.