Ross, Stuart & Dawson, founded in 1975, is a worldwide leader in the Accounts Receivable Management industry. As an ARM provider, we speak the language of credit risk management in which our mission is to increase cash flow, minimize credit risk, expand sales safely, and increase the profitability of every client. To provide the best service possible, it’s imperative we understand what makes each organization unique. By initially taking the time to learn about a client’s products, services, and operation, we can identify the gaps and weaknesses in their credit risk management system. 



This in turn allows us to implement the credit tools, procedures, and improvements that will fulfill every client’s credit risk and debt collection goals.  



The RSD Team is comprised of highly qualified professionals who are not only thoroughly trained and experienced in credit risk management and debt collection, but are also very knowledgeable in the areas of business, finance, trade, commercial law, and psychology. In addition to being well-rounded business professionals, we are consultants who can analyze, communicate, negotiate, and resolve difficult and complex credit and collection issues.    

Our agency has been designated a "Certified Agency” by the CLLA (Commercial Law League of America) and endorsed by the International Association of Commercial Collectors (www.commercialcollector.com). This unique mark of distinction is given after an extensive assessment process has determined that our firm exceeds their stringent guidelines for quality, ethics, compliance, technology, security, and professionalism.  


Lee VandenHeuvel




Born and raised in Michigan, Lee graduated from Michigan State University with a Bachelors of Arts degree in Marketing. Upon entering the business world, Lee eventually found his calling in the credit and collection industry.  

Since 2005 Lee has been at the helm of Ross, Stuart, and Dawson. Through his vision, leadership, and perseverance, Lee has brought the firm to world-class status in which “Total Client Satisfaction” continues to be his most important goal.  Lee is very active in the credit and collection industry and has served as a board member of the International Association of Commercial Collectors and presently serves on several of its committees.  

When not working on the business, Lee greatly enjoys traveling with his wife and two sons and rarely turns down an opportunity to play golf or tennis. 


Ralph Engle 

Vice President

Collection & Operations


Ralph is also a native of Michigan and graduated from Michigan State University with a Bachelors of Arts degree in Communications. As a highly experienced collection professional, Ralph’s communication and human relations skills support dynamic and creative solutions that are a win-win situation for all parties involved.  Ralph is a Certified Commercial Collector with the International Association of Commercial Collectors and regularly participates in its continuing education seminars that further support the implementation of effective collection strategies. 

Outside of the office, Ralph has coached high school hockey for ten years and has volunteered in numerous community and non-profit organizations. He and his family are avid fans of camping and attending sports events.



Doug Muller 


Business Development


Doug comes to Ross, Stuart, and Dawson with over thirty years of experience in the commercial collection industry, of which the past twenty years have been successfully spent in commercial collections, insurance subrogation claims, and business development. In addition, Doug’s extensive experience has an invaluable and in depth credit risk management expertise resource to clients. 

Doug and his family share diverse interests in sports, classic cars and real estate.


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691 N. Squirrel Rd, Ste 175, Auburn Hills, MI 48326 - Phone: 248-370-8160 - Fax: 248-370-8165 - Toll Free: 1-888-701-8181 






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